My name is Brooks and as a new addition to CH consulting I have many exciting opportunities and experiences that I'm looking forward to applying and using at CH consulting.
I started in the call center industry many years ago and right out of high school. Starting on the phones and gaining insight into the key roles and operations of call centers from the ground up. Moving my way up i've had many different roles from project manager to director of client services.
I would consider my emphasis in Quality Control and Training but like to stay fluid and knowledgeable to address whatever issues or problems arise. In this blog I hope to post any particularly fun issues I may come across and answer any questions that might come my way.
For those who take the time to read my humble words I hope you enjoy and maybe get a thing or two out of it .
